FAQ
Frequently asked questions.
Answers to common questions about hiring a web designer, process, pricing, support and ownership.
General
What is the process of hiring a web design company?
The process typically involves an initial consultation to discuss your needs, followed by a proposal outlining the scope of work, timeline, and cost. Once agreed upon, the design and development phase begins, followed by revisions and final approval.
How long does it take to design and develop a website?
The timeline can vary depending on the complexity and size of the project. A basic website may take 4-6 weeks, while more complex sites can take several months.
What does responsive design mean?
Responsive design ensures that your website looks great and functions well on all devices, including desktops, tablets, and smartphones. It automatically adjusts the layout and content based on the screen size.
What is SEO, and why is it important for my website?
SEO stands for Search Engine Optimization, the practice of optimizing your website to rank higher in search engine results. Higher rankings lead to more visibility and traffic. Every website I build is search-friendly as a baseline, so this is handled from day one.
Does site speed really matter?
Yes, site speed is crucial. A fast-loading website provides a better user experience, reduces bounce rates, and can positively impact your search engine rankings.
What is included in the maintenance plan, and why is it necessary?
My maintenance plan includes hosting, regular updates to your website's software and plugins, daily backups, security monitoring, and performance optimizations. This plan is essential to ensure your website remains secure, up-to-date, and running smoothly. Regular maintenance helps prevent issues, improves site performance, and ensures your site continues to deliver a great user experience.
What do I need to do once I hire you?
Once we start, you can sit back and relax. I handle everything as part of the turnkey service, writing all the content, designing and developing the website, and making sure it's ready to be found from day one. The only thing I require from you is personalized photos that reflect your unique brand. I take care of the rest to ensure you have a professional and effective website.
What does a lead-generating website mean, or a website that converts?
A lead-generating website is designed to attract potential customers and convert them into leads or clients. This involves creating engaging content, clear calls-to-action, and optimizing the user experience to encourage visitors to take specific actions.
Do I need a blog?
A blog can be beneficial for your website, it helps establish your authority in your industry and engages your audience with valuable content. However, it's not mandatory for all websites and depends on your business goals.
Can you help me write articles or blog posts?
Yes, I offer content writing and can help you create engaging and informative articles or blog posts that align with your business goals and target audience.
How many pages do I need for a good website?
The number of pages you need depends on your business and the information you want to provide. A typical website might include a homepage, about, services, contact, and blog pages. More complex sites may have additional pages for specific services, case studies, or resources.
Do I need a single-page all-in-one site, or is a multi-page site better?
The choice between a single-page and a multi-page site depends on your content and goals. Single-page sites are great for simple, straightforward messages and smaller projects, while multi-page sites are better for detailed information and a clearer site structure.
What is sales copy, and do I have to come up with it?
Sales copy is the text on your website designed to persuade visitors to take specific actions, like making a purchase or contacting you. I can help create compelling sales copy that aligns with your brand and goals.
What does your content planning look like?
Content planning means shaping what your website says before a single page is designed. I plan and write content that aligns with your business goals — clear messaging, a structure that's easy to follow, and on-page best practice baked in from the start. You review and approve everything before it goes live.
What is keyword research, and why does it matter?
Keyword research involves identifying the terms and phrases people use when searching for services or products like yours. I use this research to shape your site's structure and copy, so your website speaks the language your customers are already searching for.
What do you mean by turnkey services?
Turnkey services refer to a comprehensive solution where I handle everything from design and development to content creation and maintenance. This means you receive a fully functional website ready for launch without needing to manage any part of the process yourself.
What about website security?
Website security is crucial to protect your site from threats like hacking and malware. I implement various security measures, including SSL certificates, regular updates, backups, and monitoring, to ensure your website remains safe and secure.
Why are real personal photos better than stock photos?
Real personal photos add authenticity and help build trust with your audience. They reflect your unique brand and personality, making your website more relatable and engaging for visitors.
Pricing
What factors influence the cost of a website?
Several factors can influence the cost, including the complexity of the design, the number of pages, the functionality required (e.g. e-commerce, a blog), the structure and content needed, and ongoing maintenance.
How much does hosting and the maintenance plan cost?
Hosting is R300 per month. Managed hosting, which includes hosting, regular updates to your website's software and plugins, daily backups, security monitoring, and performance optimizations, is R1,200 per month. It keeps your website secure, up-to-date, and running smoothly, preventing issues and improving site performance.
How much does it cost to have articles or blog posts written?
The cost depends on the length and complexity of the content. On average, rates start at R900 per article. I work with you to ensure the content is tailored to your needs and reads well.
Are there additional costs for using third-party plugins or integrations?
Yes, using third-party plugins or integrations, such as Google Reviews or custom functionality, may incur additional costs. These vary depending on the plugin or service. I'll provide you with a detailed estimate for any additional features you wish to include.
Are there any other costs I should be aware of?
While I strive to be transparent about pricing, some additional costs may arise based on specific project requirements. These can include premium themes or templates, custom graphics or photography, and advanced custom functionality. We'll discuss any potential additional costs during the planning phase, so there are no surprises.
Do you offer payment plans?
Yes, I offer flexible payment plans to accommodate different budgets. Please contact me to discuss your options.
Support
What kind of technical support do you provide?
I offer comprehensive technical support, including troubleshooting, updates, and maintenance. You deal with me directly, no ticket queues, no waiting for a callback, whenever an issue arises.
How do I report a problem with my website?
You can report a problem by contacting me directly via email or phone. I strive to address all issues promptly and efficiently.
Account
How does copyright work for the website you design for me?
When I design a website for you, you retain full ownership and copyright of the website once payment is completed. This means you have the rights to move or modify the site as you see fit, I want you to have complete control over your digital assets. Note that certain elements, such as third-party plugins or images, may have their own licensing agreements that need to be respected.
How do I delete my account?
To delete your account, simply contact me directly. I'll assist you in permanently removing your account from the system.